Refund policy

 

1. Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused, unworn, and in the same condition that you received it
  • Be in the original packaging
  • Be returned within the specified return period (typically 7–14 days after delivery, depending on your store settings)

Items that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are generally not eligible for return:

  • Used or damaged products caused by customer handling
  • Items without original packaging
  • Clearance or final sale items (if marked as such)
  • Personalized or custom-made pet products

3. Return Process

To initiate a return:

  • Contact our support team with your order details
  • Provide proof of purchase (order number or receipt)
  • Wait for return approval instructions before sending the item back

Returns sent without approval may not be accepted.

4. Refunds

Once your return is received and inspected:

  • You will be notified of the approval or rejection of your refund
  • If approved, your refund will be processed to your original payment method
  • Processing times may vary depending on your bank or payment provider

Refunds may take several business days to reflect in your account.

5. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again
  • Contact your credit card or payment provider
  • If still unresolved, contact our support team

6. Exchanges

We only replace items if they are defective, damaged, or incorrectly delivered. If you need an exchange, contact us for assistance.

7. Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Original shipping fees are non-refundable
  • If a refund is approved, return shipping costs may be deducted where applicable

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately so we can resolve the issue. We may request photos as proof before proceeding with a replacement or refund.

9. Contact Information

For any return or refund inquiries, please contact our customer support team through the details provided on our website.