Politique d'expédition

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1. Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, processing times may be slightly delayed.

2. Shipping Rates and Delivery Estimates

Shipping charges and delivery times will be calculated and displayed at checkout based on your location and selected shipping method.

Estimated delivery times:

  • Local deliveries: 2–5 business days after dispatch
  • International deliveries (if available): 7–15 business days after dispatch

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or customs processing.

3. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details (if tracking is available for your shipping method).

You can use the tracking information to monitor your shipment’s progress.

4. Shipping Locations

We currently ship to selected locations as listed on our website. If your location is not available at checkout, shipping may not be supported for your area at this time.

5. Incorrect Address

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for:

  • Orders delivered to incorrect addresses provided by the customer
  • Delays or losses due to incomplete or incorrect address details

If you notice an error in your shipping details, contact us immediately.

6. Lost or Delayed Packages

While we work with reliable courier services, delays or losses may occasionally occur.

If your package is delayed or missing:

  • Check tracking updates first
  • Contact the courier service if applicable
  • Reach out to our support team for assistance

We will do our best to help resolve the issue.

7. Damaged Packages

If your order arrives damaged:

  • Contact us immediately
  • Provide photos of the damaged item and packaging
  • We will review the case and arrange a replacement or refund if eligible

8. Customs, Duties, and Taxes

For international orders, additional customs duties or taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.

9. Contact Us

If you have any questions about shipping, delivery times, or order status, please contact our support team through the details provided on our website